Refund policy
RETURNS, REFUNDS, & EXCHANGES
We want you to love your order! Because our shop offers a combination of boutique merchandise, dropship items, and custom/personalized products, return eligibility varies by item type.
BOUTIQUE & DROPSHIP ITEMS
Eligible boutique clothing may be returned within 7 days of delivery. Items must be unworn, unused, with original tags attached and returned in the original clear garment packaging with SKU label.
WE DO NOT OFFER EXCHANGES, If you need a different size, color, or style, an eligible item may be returned according to our return policy and a new order may be placed for desired item.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to a fulfillment error. Original shipping charges are non-refundable.
Returns must be approved before being sent back. PLEASE DO NOT MAIL A RETURN WITHOUT CONTACTING US FIRST, as dropship items must be returned according to the supplier's return authorization and instructions.
Items returned outside the approved return requirements may be declined or subject to a restocking fee.
Final Sale Boutique Items
For health, hygiene, and supplier restrictions, certain items are final sale and cannot be returned, including swimwear, bodysuits, intimates/lingerie, jewelry, face mask, beauty products, and any item specifically marked FINAL SALE.
CUSTOM & PERSONALIZED ITEMS
All embroidered, monogrammed, personalized, DTF/Custom apparel, custom wreath sashes, and other made-to-order items are FINAL SALE and cannot be returned or exchanged.
Please carefully review names, initials, monogram order, spelling, sizing, colors, and design selectins before submitting your order. We created your item according to the information provided at checkout.
If we make an error in the personalization or your custom item arrives damaged or defective, please contact us so we can make it right.
SASH CLUB ORDERS
Monthly and Quarterly sash club pieces are personalized and made specifically for each customer. For this reason, Sash club items are FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES, except in the case of damage, defect or an error on our part.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If you receive an incorrect, damaged, or defective item, contact us promptly and provide clear photos of the item, packaging, and issue so we can review the order and work with our supplier when applicable.
RETURN APPROVAL
Contact us BEFORE RETURNING ANY ITEM , If your return is approved, we will provide the appropriate return instructions. Items sent back without prior authorization may not be eligible for a refund.
Once an approval return has been received and processed, the eligible refund will be issued to the original payment method. Processing times may vary depending on your financial institution.
ORDER CANCELLATIONS
Please contact us as soon as possible if you need to cancel an order. Once an order has entered fulfillment or production, cancellation may no longer be possible. Custom and personalized orders cannot be canceled once production has begun.
OPTIONAL 30-DAY RETURN COVERAGE
For eligible orders, customers may be offered the option to purchase 30-Day Return Coverage at checkout through our third-party return protection provider.
If you purchase this coverage, eligible returns may be submitted through the return protection provider according to the terms of your coverage. The provider handles covered return claims and refunds directly.
30-Day Return Coverage must be purchased at checkout. It cannot be added after an order has been placed.
If you do not purchase return coverage, eligible dropship boutique items are subject to our standard return policy and must be submitted for return approval within 7 days of delivery.
Custom, embroidered, monogrammed and made-to-order items remain subject to the terms shown for those products unless specifically covered by the return protection purchased with the order.